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Customer Service Executive(blended Process)-mumbai (goregaon East)

3 - 5 YearsMumbai

Posted: 13 days ago

Job Description

Please find below the job description for this position;

Provide clients with information about products/new offerings and enhancements etc.
Resolve client queries and grievances via telephone, email and live chat
Refer unresolved customer grievances to designated departments for further investigation and coordinate with internal departments to resolve client queries
Assist prospective clients in account opening and other related matters
General filing and other related support tasks
Graduate Degree in Commerce preferred
3-5 years of relevant experience in a broad range of sales support related roles in the financial industry
Good verbal and written communication skills
Able to effectively work under tight deadlines
Manage multiple projects independently and simultaneously
Strong organizational skills and attention to detail
Ability to work in a very fast paced environment

Salary: INR 3,50,000 - 5,00,000 P.A. Best in Industry
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Education:UG -Any Graduate - Any Specialization, B.Com - Commerce

Company Profile

Planet PCI Infotech Ltd.
Singapore Base MNC in NBF Services, Listed On Singapore Stock Exchange
View Contact Details+
Contact Details

Contact Company:Planet PCI Infotech Ltd.